Returns and cancellations: Sign in to your customer account with the email address used at checkout, open the order, and submit the available return or cancellation request. Cancellation requests are not guaranteed after fulfillment has started or the order has shipped. If the option is unavailable, use the form below.
Tug & Tow is an online retailer serving customers in the contiguous United States. Email info@tugandtow.com or use the form below.
For order questions, include your order number, the email address used at checkout, and a short description of what you need. For product questions, include the product link and any relevant details about your boat, trailer, RV, vehicle, or setup.
Eligible change-of-mind return requests must be started within 21 calendar days after delivery. Report shipping damage, shortages, or incorrect items within 48 hours. For damaged, defective, short, or incorrect shipments, describe the product, packaging, shipping label, and visible issue and include clear photos when possible.