Privacy policy

Last updated: August 12, 2026

Tug & Tow respects your privacy. This policy explains the types of information we collect, how we use it, and how you can contact us about privacy questions.

Information we collect

We collect information needed to operate the store, process orders, provide customer support, improve the shopping experience, and meet legal obligations. This may include contact information, shipping and billing details, order information, payment-related information handled by payment providers, device/browser information, and site activity.

How we use information

We use information to process orders, provide shipping and customer support, prevent fraud, improve our store, communicate with customers, and comply with applicable laws.

Service providers

We may share information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, and communication tools. These providers use information as needed to perform services for us.

Cookies and similar technologies

We and our service providers may place and read cookies on your browser or use web beacons and similar technologies to operate the store, understand site activity, and provide services. You can manage cookies through your browser settings and any cookie or privacy controls available on our site. Disabling cookies may affect some site features.

Google Customer Reviews

We participate in the Google Customer Reviews program. After checkout, we may provide Google with transaction information, including your order ID, email address, delivery country, and estimated delivery date. Google uses this information to offer customers who opt in a post-purchase survey and to operate the program. In connection with the program, Google may place or read cookies or use web beacons or similar technologies. Google handles this information under the Google Privacy Policy.

Marketing

If you subscribe to marketing communications, we may use your contact information to send updates. You can unsubscribe from marketing emails using the unsubscribe link in those messages.

Your choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for legal, tax, fraud-prevention, or order-record purposes.

Contact

For privacy questions, email info@tugandtow.com.