How do I contact Tug & Tow?
Use the Contact Us page to send us a message. For order questions, include your order number and the email address used at checkout.
When will my order ship?
Shipping timing depends on product availability, warehouse processing, carrier service, destination, weather, and other carrier conditions. Available shipping options, costs, and estimated delivery timing are shown at checkout when available.
Will my order ship in one package?
Some orders may ship in more than one package. If that happens, tracking information may arrive separately for each shipment.
Can I change or cancel an order?
Use the Contact Us page as soon as possible. We will try to help, but orders that have entered fulfillment or already shipped may not be changeable or cancelable.
How do returns work?
Use the Contact Us page before sending anything back. Returns generally require approval and must be unused, in original packaging, and in resellable condition. Some items may not be eligible for return. See Shipping & Returns for details.
What if my order arrives damaged, missing, or incorrect?
Use the Contact Us page promptly with your order number and a description of the item, packaging, shipping label, and visible damage or discrepancy. We will review the issue and may ask for photos if needed to complete the review.
Do you guarantee product fitment?
Product details are provided to help you shop, but compatibility can depend on your specific setup. If fitment is critical, use the Contact Us page before ordering.