Shipping policy

Last updated: August 12, 2026

This policy explains where we ship, available shipping options, delivery estimates, address changes, shipment issues, and the shipping charges that apply to returns.

Where we ship

Tug & Tow currently ships to street addresses and eligible P.O. boxes in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free standard shipping on qualifying orders of $100 or more, and the $10 discount on Expedited and Overnight shipping, apply only to eligible addresses in the contiguous United States. Available services and final charges are shown at checkout.

Shipping options and timing

Available shipping methods, estimated delivery timing, and final shipping costs are shown at checkout before payment when available.

Timing can vary by product availability, warehouse processing, carrier service, destination, weather, holidays, and other carrier conditions.

Orders may ship in more than one package. If your order ships in multiple packages, tracking information may arrive separately.

Address changes

Review the shipping address before placing an order. Use the Contact Us page immediately if an address is incorrect. We will try to help before fulfillment begins, but we cannot guarantee changes after an order has entered processing or shipped.

Tracking and delivery issues

If tracking shows a delay, delivery exception, or delivery you cannot locate, contact the carrier and use the Contact Us page with your order number and tracking information so we can review the situation.

Report shipping damage, a shortage, or an incorrect item within 48 hours after delivery. Include clear photos of the product, received contents, carton, packing materials, shipping label, and visible issue, and keep the packaging while the claim is reviewed.

Return-related shipping charges

Eligible change-of-mind returns must be requested within 21 calendar days after delivery and require written approval and an RMA number. The customer pays return shipping and must ship within five business days after receiving the RMA and instructions.

When Tug & Tow verifies damage, a defect, a shortage, or an incorrect shipment and requires the product to be returned, we provide a prepaid return label or confirm another no-cost return method. We do not charge a restocking fee.

Original standard shipping is refunded only for an approved full-order refund caused by a verified issue. Original shipping is not refunded for partial-item or change-of-mind refunds. Expedited or priority surcharges are refunded only when the purchased shipping service was not provided as promised because of a verified Tug & Tow, fulfillment, or carrier error.