Shipping policy

Last updated: May 20, 2026

Shipping options, costs, and estimated delivery timing are shown at checkout when available. Timing may vary by item availability, warehouse processing, carrier service, destination, weather, and other carrier conditions.

Processing and delivery

Orders begin processing after payment is accepted. Some orders may ship in more than one package, and tracking information may arrive separately.

Address accuracy

Please review your shipping address before placing an order. If you need to change an address, contact us immediately. We will try to help before fulfillment begins, but address changes may not be possible after processing or shipment.

Delivery issues

If tracking shows a delivery issue, contact the carrier and email us at info@tugandtow.com with your order number so we can help review the situation.